Refund policy

Last updated: October 15, 2026

Try out your furniture for 100 days. If you don't love it, return it for FREE.

You have 100 days from delivery to return your item for a full refund. We'll even cover shipping.

Having a product issue? No need to start a return. Every product is covered by our lifetime guarantee. Just email service@kiasthome.com with your order number (if you have it) and a photo or video of the issue, and we'll make it right.

What "return for any reason" means: Whether it's the color, fit, style, or you just changed your mind, you're eligible for a return within the 100-day window.

How Returns Work

1. Start your return. Contact us to get the return address.

2. Pack it up. Disassemble the item and pack it safely for the trip back to us. We highly recommend using the original packaging, since it's designed to protect the product in transit. If that's not an option, any sturdy box that meets FedEx shipping requirements is okay too.

3. Choose your return method. You'll have the option to:

- Drop it off at any FedEx location

- Schedule a free weekday pickup (Mon–Fri) and FedEx will come to you

Once your return is approved, you'll receive detailed instructions based on your selected method. We'll send you a prepaid FedEx shipping label for each box.

Pickup availability: Carrier pickup is offered as a convenience when available. Availability varies by location and is handled by FedEx, so pickup can't be guaranteed in all areas. If pickup is unavailable or missed, drop-off options will always be provided.

4. Get your refund. Once the return arrives and checks out, we'll issue a full refund to your original payment method or as store credit. This usually takes 5–7 business days after we receive it.

Return Limits

We strive to make returns easy. We also reserve the right to limit or decline returns that appear abusive, excessive, or clearly inconsistent with normal residential use (e.g., repeat high-volume returns, returned items missing major components, or returns with damage beyond what is reasonable for a product being tried in a home). This helps us keep our policy sustainable for everyone while still offering a great return experience.

Exchanges

Want something different? We don't process formal exchanges, but you don't need one. The fastest and easiest way to swap is to return your item for free and use your refund or store credit toward whatever you'd like instead. Same result, simpler process.

Order Changes or Cancellations

Need to make a change? Email us ASAP at service@kiasthome.com. We ship fast, but we'll try to catch it in time.